Privacy Policy

1. Information We Collect

We collect information you provide voluntarily when you email us or send an enquiry. This includes:

• Name — first and last name for correspondence
• Email address — for sending quotations and replies
• Company name — to understand your business context
• Phone number — optional, for urgent or technical follow-up
• Project details — design conditions, medium, flow rate, pressure range, applicable codes, and any drawings or notes you include in your message

We do not collect payment information through this website. All commercial transactions are handled through separate invoice and banking channels.

2. How We Use Your Information

We use the information you provide to:

• Respond to your technical and commercial inquiries
• Prepare and send quotations for the products you requested
• Follow up on open inquiries or pending orders
• Improve our website content and product documentation

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not send unsolicited promotional emails.

3. Cookies

This website uses a limited number of cookies necessary for basic functionality and security:

• Cloudflare security cookies — set automatically by our CDN/WAF provider to protect against malicious traffic. These are technically necessary and cannot be disabled without affecting site performance.
• Analytics cookies — Google Analytics (GA4) is used to understand aggregate traffic patterns. No personally identifiable information is collected through analytics.

You can control cookie settings through your browser preferences. Blocking technically necessary cookies may affect site functionality.

4. Third-Party Services

We use the following third-party services that may process data on our behalf:

• Cloudflare — CDN, DDoS protection, and WAF services. Cloudflare Email Routing also forwards messages sent to info@enstrong.net to the sales team that handles enquiries. Cloudflare processes request data in accordance with their privacy policy.
• Google Analytics — aggregate website traffic analytics. Data is anonymized and no personally identifiable information is shared.

We do not currently use marketing automation, CRM platforms, or advertising tracking services that process personal data.

5. Data Retention

We retain inquiry and correspondence records for up to 5 years to support ongoing commercial relationships, warranty claims, and order history. If you request deletion of your information, we will remove it from our active records unless we are required to retain it for legal or contractual reasons.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal obligations
• Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, contact us at info@enstrong.net. We will respond within 30 days.

7. Contact Us

For questions about this Privacy Policy or your personal data, please contact:

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Continued use of the website after changes constitutes acceptance of the updated policy.